I once felt confused at the local Kroger grocery store when my manager told us we weren't allowed to take home tips working at the Starbucks. Customers would happily give us extra change or a few bucks because they enjoyed a more personal experience while they prepared themselves for the day ahead. Kroger's policy was to use the tips to donate to an initiative or nonprofit, but not of the employee's choice. I was confused because I felt robbed. Giving customers an excellent customer experience, being rewarded for that experience, and then being told I was not allowed to keep those tips.
I believe profits and purpose can work together to better serve stakeholders if all who are gathering profits for that purpose are included. At the time I was in school full time, working full time, and also living on my own. I only made $7.45 hourly in 2014. I needed the extra bit of money. I would have happily donated if it was a group effort among employees, managers and other stakeholders.
— Susan Payne, Account Executive and PR Specialist
Grand Canyon University’s Colangelo College of Business offers a variety of business and management programs. Continue learning about conscious business practices and leadership styles by starting your experience at GCU. Click on the Request Info button at the top of your screen for more information about the degree program right for your personal or career goals.
Terkel creates community-driven content featuring expert insights.